One of the most important factors for customer retention in the auto industry is the reliability of the vehicle and the hassle-free handling of failures.
Automakers can improve customers’ satisfaction and retention by automatically monitoring severe safety and misuse events. Elecom offers an automatic treatment plan, which is based upon a friendly report sent to the owner regarding distance, engine hours and fuel consumption.
Maintenance alerts are optimized according to the client’s requirements and assist in estimating work shop time to prevent an unnecessary waiting time. Such information can also be used by customers to shop for an optimized service in terms of location, duration and cost.
The Elecom solution provides an efficient Customer Relationship Management Tool.
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